Wednesday, May 15, 2019

On HR's habits and a video from Dave Ulrich

Short and sharp post for this week.

Here's a couple of finds that are worth sharing;

Here’s some food for thought. It’s a summary of key points from last year’s AHRI National Convention and still topical. A little more than 6 minutes to read the article itself without the links.

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

One of a series of videos from Dave Ulrich.

It's a real challenge not to feel overwhelmed, trying to reconcile an apparent disconnect between the pressures of day to day HR operations and 'being strategic'. This short video from Dave Ulrich sheds a different light on this apparent dilemma. We move from operational and strategic HR being 'either/or', to operational HR having a direct connection with and important role to play in the organisational success.

I often suggest 'think like the CEO/CFO'. The aim is to move from 'so what' responses to our recommendations to what Ulrich refers to as 'so that'. Take a 6 minute time-out and all will be revealed!

Friday, April 24, 2015

Working out loud "Touching the treadmill"

'Rambling out loud' alert; you have been warned!

I've casually noted other's posts on Twitter and LinkedIn with the #wol and #wolcircle tags. Last year I had the opportunity to catch up with +Helen Blunden and her working out loud circle at the AHRI National Convention.

I recently picked up on John Stepper's blogs and as a result of not only subscribing to them, but actually reading the emails received, two articles in particular caught my attention.

I referred to one in the title of this post; Touching the treadmill. I am a gold medallist when it comes to big ideas and grand plans. I'm equally successful at never getting beyond a collection of aspirations with no clear goal and tangible actions to turn them into reality. I don't begin to touch the treadmill.

The second article "A dream deferred no longer" really hit home, not surprisingly given what I've already said. I was reminded of the line in Spencer Johnson's book Who moved my cheese?, "What would you do if you weren't afraid?". What would I do indeed?

And the story continues. I caught up with some professional colleagues who have become dear friends and realised that we were all seeking something. Something I'll call 'meaningful work' for now.

It got me thinking. Could 'working out loud' help? I shared the post "A dream deferred no longer" asking if they were interested in exploring #wol and seeing where it could take us. Our little circle was formed.

+John Stepper has been incredibly helpful and shared many resources and words of encouragement. We have met twice and those uncertain about the value of social media in connecting with others are 'touching the treadmill'. We all had LinkedIn accounts. We all now have a Twitter presence!

Artwork by Kazumi Koyama



My thoughts so far:

  • learning to work out loud is a process, not a destination. Understanding what it is and means for each of us requires a readiness to let go and work in a world that seems to be without (traditional) structure and a concept that is difficult to grasp. I attempt to understand this through what Harold Jarche refers to as 'life in perpetual beta', and 'adapting to perpetual beta'.
  • for many, 'problems' are solved privately, 'goals' are personal, reaching out and asking for help is a sign of weakness (subconsciously, if not consciously)
  • we tend to see authentic relationships as those formed and maintained through personal face to face or voice to voice interaction; what I have come to know as 'in real life' or IRL. Those that take place in the 'virtual world' just aren't the same
As I work on the activities to prepare me for our 3rd circle meeting, I've paused to reflect on my networks and connections and I realise that they are extensive. I tested this out by searching Google+ for 'empathy', a topic of particular interest. The top results were almost all from people I already have a connection with. My 'working out loud' challenge is less to build networks, more to engage with and contribute to the ones I already have. I have to remind myself that people have valued the little I have already shared and have greater faith and confidence in my ability to continue to do so and 'give back'. I also need to show greater respect for others and myself; showing I value my connections, in we should always show value and respect for people IRL; stay connected, keep in touch, give and take. 

I was reminded that I got ideas for uni assignments through asking open questions, solved crochet problems by asking Google+ communities for help. From 2000km away I was able to find out if my daughter's college was going to be flooded. Connections in the city checked local flood alerts and one person even knew someone who lived near by and could give a real-life report that assured us all would be well. 

I've moved from online to offline; I already mentioned that I met +Helen Blunden last year. We initially 'met' at one of the Centre for Learning and Performance Technologies  courses on personal knowledge management. We subsequently met over an IRL coffee while I was visiting her home town. I've been part of very successful mentoring programs conducted entirely by Skype and phone. +Gem Hodges  and I shared real Christmas cards a couple of years ago.

I visited the Huntington Library as a result of a photo of the Getty Centre in Los Angeles and comment from +Leo Salazar. Thank you again!

I try to give back and certainly need to give a lot more; 'likes', 'favourites' and +1s are at least a starting point....

Back to the beginning, I did warn you this was going to be a ramble. Whilst I wonder what anyone reading this might gain from the experience (other than minutes of their life they'll never get back), this has been a useful activity for me. I've tried to acknowledge a few who have helped so far and I've realised the wonderful connections I already have and know there will be many I have missed, for which I am truly sorry.


Thank you one and all!

Thursday, January 29, 2015

Caveat operarius


We've all heard of caveat emptor  most commonly translated as 'buyer beware'. This week I was reminded of caveat operarius, similarly translated as 'workers beware'. I  picked up a comment somewhere that associated caveat operarius with the phrase "vulture capitalism" and described as occupational slavery.


Scene in North West Carolina

I continually read about the casualisation of the workforce; the rise of the contingent worker; the demise of the full time permanent job with a move to portfolio work (often a euphemism for underemployment). Whilst the harsh realities of this new world of work are well known, they remain poorly described and we really don't know the true social, emotional and economic costs.


Triangle Shirtwaist factory after the fire
Has anything changed since  146 girls and young women perished in the Triangle Shirtwaist factory fire of 1911? In 2012, a little more than 100 years later, a known number of 112 people died in not dissimilar circumstances in the Tazreen Fashions factory fire.


The Tazreen Fashions factory after the fire

What is it drives us to accept working conditions that we theoretically know to be downright unsafe, illegal and/or morally wrong?


Precar ing
We, the precariat
I referenced Dr George Morgan in my last post. In a recent conversation he referred to the "intellectual precariat - the academic pieceworkers of the 21st century."  Whilst we were focusing on academic employment, this is true of employment beyond the realms of the tertiary sector. "Knowledge workers" are increasingly finding themselves in a situation well known to itinerant workers such as fruit pickers, banana packers and sheep shearers. If you are where the work is, when the work is there, you stand a good chance of picking it up. If you aren't, you won't. If you can't move to it, you won't get it.

A section of society, previously protected from the uncertainties of seasonal/fluctuating work is now exposed to, if not directly experiencing it.

I could ramble on, however it will become even more incoherent. Hopefully someone can follow my poorly articulate train of thought.

I'll end with a quote George Morgan uses at the end of this email signature block that has more relevance to my previous post, however links with those with the power and influence to minimise the caveat operarius warning and improve the treatment of the "intellectual precariat":

"If one meets a powerful person … one can ask five questions: what power do you have; where did you get it; in whose interests do you exercise it; to whom are you accountable; and, how can we get rid of you? Anyone who cannot answer the last of those questions does not live in a democratic system" Tony Benn 



Wednesday, January 21, 2015

Questioning leadership and (academic) freedom

Yesterday, I had the opportunity to listen to Dr George Morgan from the University of Western Sydney on 'questioning leadership'.

How do we respond in situations where leadership behaviours are against what we believe to be morally and ethically wrong? Whilst Dr Morgan presented and invited discussion on this within his plenary, today I want to revisit his observations on the situation.

One of the many realities facing us is that once we assume a position of leadership, we immediately become answerable to a larger bureaucracy. We are answerable to those 'who inhabit a different universe and hence we are caught between former colleagues and our political masters'. In a bureaucratic hierarchy, each level above us is the bottom of another one.

The education sector across the world is in the middle of a messy shift as politicians and administrators corporatise education systems, viewing education as a 'marketplace' responding to 'consumer choice'.

Dr Morgan referenced Dr Thomas Docherty from the University of Warwick and articles he has written on the unseen academy and academic freedom. Education professionals, and system administrators in particular would do well to peruse these.

It is not only the education sector that is in the middle of this mess. Health professionals and others find themselves in conflict with the administration, operating in an environment of conflicting priorities and imperatives. Dr Morgan wisely reminds us that this is a cascading conflict and that there are administrators who were once colleagues.

Even in moments of deep despair at the state of bureaucratic hierarchies, I try remain hopeful that we can find something beyond the binary of yes/no, ether/or. In this seemingly intractable situation, there has to be a 3rd way, one that Roger Martin describes in his book The Opposable Mind.

There are various reasons for our conscious or sub-conscious decision not to speak out, whatever our place in the bureaucratic hierarchy. Observed and lived experience may cause us to see any action as more trouble than it's worth and 'bound to fail'. We may also be choose to 'bubble wrap' ourselves from the environment around us and create a space in which to stay true to our values. Some are in a position and/or chose to take the risk and say 'no', enough is enough, and walk away.

I am reminded of bridges. We see resistance as futile, there being no alternative other than to precariously walk across the rotting bridge. We may hide under it hoping not to be seen, patching the supports where we can to try and prevent it all falling down. Alternatively we turn away and seek to find another safer and better maintained bridge to cross. It appears that openness about the reasons for choosing another path are received as a metaphorical burning of the bridge. In all cases we put ourselves at risk. At risk of physical (and psychological) harm due to the bridge collapsing from under us, or onto us; or from finding ourselves lost, unable to find a safer pathway.

It remains a point of great sadness for me that the despondency that can set in at the difficulty of finding a secure path, causes us to settle for a 'bridge' that we know is in a state of disrepair in the hope that this time it could be different.

The open and unseen warfare that exists in these environments takes our focus away from the very purpose of the organisation, from its very reason for being. This results in a despair and dissatisfaction all round; 'consumers' included.

Wednesday, January 7, 2015

2015

"He who breaks a resolution is a weakling; he who makes one if a fool" F.M. Knowles


It's that time of year again...


+Helen Blunden wrote a post about her 3 words for 2015 which prompted a some casual thoughts from this direction and a quick tweet in reply of "meaningful", "intentional" and "authentic".

That was a few days ago.

I paused to jot down a few ideas this morning and returned to these 3 words, asking myself if 2015's words are to be...

  • meaningful
  • intentional
  • authentic
...are they the 'right' words and more to the point, what was my 'intent' behind their choice?

What would a meaningful year look like? More could be said on this matter than there are pages in the webverse and I'm not going there. When I was mulling over my 3 words, I wanted to include 'purpose' or 'purposeful', yet decided to opt for meaningful. For me, they go together; doing something on purpose yet without meaning is not worth contemplating.

I asked my good friend Google and this is what she offered me;

meaningful
ˈmiːnɪŋfʊl,-f(ə)l/
adjective
  1. having meaning.
    "meaningful elements in a language"

At this point I am reminded of the movie Hugo and the notion that 'everyone has a purpose'.
There's a lovely excerpt from the movie here http://youtu.be/nE70UbTl1rY

So...for me meaning and purpose go hand in hand in my hopes for 2015.

Why intentional? I considered 'focused' as I know this is something I need to get better at as I'm addicted to distractions. I settled on 'intentional' as it was a means to reconcile the meaningful/purposeful quandary. Again, Google offers this;

intentional
ɪnˈtɛnʃ(ə)n(ə)l/
adjective
  1. done on purpose; deliberate.
    "intentional wrongdoing and harm"
    synonyms:deliberatecalculatedconscious, done on purpose, intended, planned,meant, considered, studiedknowingwilful,
    wantonpurposeful,purposive, purposed, premeditated, pre-planned, thought out in advance,prearranged, preconceived, predetermined...

How I chose to spend my time is just that; my choice. If I am without focus for a day or however long, it is my choice. So I will spend my time as I intend to and be conscious of the consequences.

So where does authentic fit? Be real; be true. I don't mean abandoning all self-control. For me a year of authenticity will be one where I am true to what I believe in and true to myself.

What lies ahead?

To be honest, I'm not sure. However, for me, if these are to be 'my words' for 2015, the challenge is significant. It will take courage and persistence and only I can do it!  So...how? Through meaningful, intentional and authentic endeavours maybe?

Whilst I would love someone else to hold me to this, it really is up to me if it is to be!

Happy 2015 one and all!

Saturday, January 11, 2014

On engaging presentations...

I was recently invited to contribute to a LinkedIn discussion on the AHRI (Australian Human Resources Institution) Group, in response to the question..."What are some strategies to create an engaging presentation?"

As anyone who reads anything I write will know, I have an amazing ablity to write around and over-complicate a topic, and have probably just driven everyone witless with my response. However, in my quest to increase my writing and blogging in 2014, I thought this might be worthy of a piece here.

All the previous contributors made excellent points about what goes into an engaging presentation... I'm not sure if you can access the discussion without group membership (just request if you want to join); if you can, it is here AHRI Group

Having read the comments, a selection of words stood out for me and rather than a direct response to the question, I decided to respond to these words...engaging, presentations, keynotes, PowerPoint, audience, facilitators, training.


Here's a slightly edited version of what I wrote;

Presentations - for me this means the presentation of something and that is that.

Keynotes - a presentation with a specific label. For me a "keynote" is a presentation that has been deemed significant enough not to have to compete with other presentations; one that it's been decided everyone present would benefit from hearing.

PowerPoint - a tool. One of many in the bag which also contains voice, non-verbals, other resources. PowerPoint is a vehicle for "presenting" some other tools - video, images...keywords... Over-reliance and starting to prepare a presentation by opening PowerPoint are well documented errors in "presentations 101".

Audience - is it ever possible to really know the audience? In addition to the cynics etc mentioned, time of day, venue, what was for lunch, who came before; are a few variables that can impact audience reactions.

Facilitator - anyone who delivers in a didactic, automaton manner is not a facilitator.

Training - for me and in my less than humble opinion, should never rely on presentations of information alone. I have been on the receiving end of too many "training" sessions that were really presentations of corporate policy and information. Whilst the presentation of some information and key points may be required, all of the comments so far indicate the additional components required to increase the learning opportunity. There is also a difference between training and educating, but let's leave that one for another day.

Eventually, and probably to the relief of the readers, I returned to the keyword in the original question; "engaging".


The discussion triggered further thoughts. There was mention of the use of humour, knowledge of the content of the presentation and delivery style. My comment was


"A few thoughts...energy, appropriately light-hearted, stories...whatever, but please remember style over substance. Too often I hear conference participants rave over a shallow "song and dance" routine. Really "knowing your stuff" has already been identified as critical. I'd combine this with rehearsing - if you really know your content, rehearsal is easy...you know when you need to brush up on your content when you find rehearsal a slog!

It IS harder to engage and focus on a presenter who's voice lacks light and shade, energy and a degree of animation. Sadly, those not blessed with performance skills (either innate or acquired) struggle, however significant the content, to share this with their audience.

As audiences, we have to learn to engage ourselves and not sit passively waiting for it all to happen. Those of us "in the know" should do what we can to encourage, from the floor, those presenters who have great content but lack in an engaging delivery style...we know what makes it hard for us, let's not make it hard for someone who deserves a fair go - everyone else in the room will do that!"


As I mentioned at the beginning, I had totally digressed from the original question...and in response to all the other participants contributions, I decided to share a mash up of personal thoughts, triggered by what had been said.

It's also timely for me to reflect on this whole topic as I'm taking on the teaching of an undergrad unit in Change Management and have received the presentation documents. Making this an engaging and meaningful learning opportunity is up to me!

Thursday, January 2, 2014

Write something...what? Just something...


I got an email from Dan Pink today... I'm a bit of a fan and like the fact that his emails are erratically occasional. Actually my inbox is in love with anyone like this.

Towards the end, he put forward 3 alternatives to New Year resolutions (Life hacks) that he'd gleaned from others...
  1. Start the new year with an empty jar and every time something good happens, write it on a piece of paper and pop it into the jar. Should make for some interesting reading at the end of the year! IDoneThis
  2. "Come hell or high water, write 20 minutes a day in January" CopyBlogger
  3. Video one second of your life every single day 1SED
Anyway, point 2 made me put fingers to the keyboard...and reminded me of Atul Gawande's "Five Rules" and I reckon they are also worth considering as a new year begins.
  1. Ask an unscripted question. Get interested, really interested in the person you are speaking with and learn something from them that you didn't already know. For those of us with two mouths and one ear, this may be the only thing to focus on in 2014
  2. Don't whine. Yep, we might love to do it, and we also dislike having to listen to someone else doing it. Spit it out, and move on. Don't ruminate and depress yourself and all those around you
  3. Count something. We might have to think carefully about this as I am not sure he meant CircleCount, +1s, mentions, likes, connections, followers etc.But then, as he said, "If you count something interesting to you, I tell you: you will find something interesting."
  4. Write something. (The connection with Dan Pink's 3 alternatives)  "It makes no difference whether you write a paper for a medical journal, five paragraphs for a website, or a collection of poetry. Try to put your name in print at least once a year. What you write does not need to achieve perfection. It only needs to add some small observation about our world. 
  5. Change. Gawande says this is his final rule for a good life in medicine. I think we all know it is a final rule for all of us...it is one of life's great certainties. All things change. He recommends becoming an early adopter and looking for opportunities for change
Gawande's final words are:

"Don’t let yourself be. Find something new to try, something to change. Count how often it succeeds and how often it doesn’t. Write about it. Ask...a colleague what they think about it. See if you can keep the conversation going."

So, coming back to Dan's list... aiming to write for 20 minutes really shouldn't be so hard, and if I can't manage that, something good can be recorded and popped into the jar - at some point I'll be able to count them and also "count" what's on them and I am sure I'll find something interesting! And there is a whole world of family, friends and people to be met who have so many interesting things to share - just got to ask the question and listen!